Don't worry, it can happen to everyone sooner or later 🫂
1 - Contact the online shop
The first step is to attach the receipt of the payment made with Satispay to your request and ask their Customer Care for assistance.
2 - Contact Satispay
If you do not receive an answer or a solution within 10 days, please contact us: we will analyse your request by activating Satispay Online Payment Support and help you solve it as soon as possible.