As a financial intermediary, we are required to comply with laws and regulations governing this type of service. To do this, in certain cases, we may request additional documents or information from our users, in addition to those provided during registration.
Some of the information we are required to verify relates to, for example, the ownership of your bank account, your identity, or the origin of your funds. Among the reasons behind this verification is also the need to guarantee our users high standards of service security, ensuring that the transactions made have been arranged by the user to whom the Satispay account is held and protecting our users and their funds from fraud or other illegal activities.
Do not worry if you receive one of these requests or if none of your acquaintances have been asked for the same documentation; these are simple routine checks that we are required to perform in order to provide a safe service and the timing of these checks may vary from account to account. We also assure you that any data provided by users to Satispay will be treated in full compliance with privacy and anti-money laundering regulations.
If you receive a request from us for documents/information and you have any doubts about it, do not hesitate to contact us to express your doubts: our Customer Care will be at your disposal!