Lost or stolen mobile phone: what do I do with my Satispay account?

Lost your smartphone or had it stolen?

👉 Fill out this form

We’ll ask for some details to identify your account. Your request will be handled with top priority by our Customer Care team.

Your account will be disconnected from your device and re-authentication will be required to log back in.

Don’t worry: your PIN code is always required to access the App and only you know it 😉

▸ Have you found it or do you have a new smartphone with the same number?

Download the App again and follow the login process.

▸ Do you have a new smartphone and you changed number?

Please contact us to edit it.

🔔 It is essential to protect and not share your login details: don’t store them on your phone or in easily accessible places, and never share them with anyone else.

For more information, take a look at the General Conditions or contact us at  [e-mail]